Shipping policy

ROCHFORD SUPPLY CO.
SHIPPING POLICY

Order Processing
Orders are generally processed and dispatched within 1-2 business days. Orders placed on weekends or public holidays will be processed on the next
business day. During sales, promotions and peak periods, dispatch may take slightly longer.

Standard Shipping - Australia
$14.95 flat-rate standard shipping applies to Australian orders under $200. Free standard shipping is available on Australian orders of $200 or
more, excluding bulky or oversized items. Where an additional freight charge applies, it will be displayed at checkout or confirmed with you before dispatch.

Express Shipping
Express shipping is $25.00 for eligible Australian orders. Delivery speed is subject to the carrier's network and destination.

Delivery Timeframes
As a guide, metro deliveries generally arrive within 2-6 business days after dispatch and regional or rural deliveries within 3-10 business days. These
timeframes are estimates only and may be affected by carrier delays, weather, public holidays or other circumstances outside our control.

Tracking
Once your order has been dispatched, you will receive a shipping confirmation email with tracking details where tracking is available.

Click & Collect - Woodend
Click & Collect is free from Rochford Supply Co. in Woodend, Victoria. Please wait until you receive confirmation that your order is ready before coming to collect it.

Bulky & Oversized Items
Some bulky, oversized or unusually heavy products may be excluded from flat-rate or free shipping. Any applicable freight charge will be shown at checkout where possible, or we will contact you before dispatch.

Authority to Leave
If Authority to Leave is selected or provided to the carrier, responsibility for the parcel passes to the customer once the carrier records the parcel as delivered at the nominated address.

Lost, Damaged or Delayed Parcels
If your parcel is delayed, damaged or appears to be missing, please contact us as soon as possible. We will work with the carrier to investigate and assist with resolution.

Incorrect Delivery Details
Customers are responsible for providing accurate delivery information. If a parcel is returned because of an incorrect or incomplete address, additional shipping charges may apply before it is re-dispatched.

Pre-orders, Backorders & Split Shipments
If an order contains a pre-order or backordered item, we may hold the order until all items are available or contact you about sending items separately. Additional freight will not be charged for a split shipment initiated by Rochford Supply Co.

Australian Consumer Law
Nothing in this Shipping Policy excludes, restricts or modifies any rights or remedies available to you under the Australian Consumer Law.

Contact
Rochford Supply Co. - Woodend, Victoria
0438 540 196 | rochfordsupply@gmail.com